Refund policy

 

Information on Returns, Refunds, and the Right of Withdrawal

You have the right to request a return within 14 days of delivery of the last item in your order.

Right of Withdrawal for Customers in the European Union

If the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery of the last item, for any reason and without having to provide a reason.

Conditions for Returns and Withdrawal

To be eligible for a return or to exercise your right of withdrawal, the item must be returned in the same condition in which it was received: unworn, unused, with all tags attached, and in the original packaging.

To initiate a return or withdrawal request, you can:

  • log in to your customer account

  • or email us at info@stileliberoshop.it

After you submit your request, we will provide you with return instructions. You must arrange the shipment yourself and send the package, at your own expense, to the following address:

STILE LIBERO
Via Vittorio Veneto, 2
58011 - Capalbio (GR) - Italy

The customer is responsible for any loss or damage that occurs during the return shipment.

Please contact us or use your customer account before shipping the package so that we can properly handle your request.

Damage or Issues with Your Order

Please inspect your order upon delivery and contact us immediately if you encounter any of the following:

  • a defective item

  • a damaged item

  • the wrong item

This will allow us to assess the issue and find a solution.

Replacements

If you would like a different item, the quickest way is to return the one you received and place a new, separate order once the return has been accepted.

Refunds

After we receive and inspect the returned item, we will notify you whether the refund has been approved or denied, in relation to the return or the exercise of your right of withdrawal.

If approved, the refund will be automatically processed to your original payment method within 14 days. The actual time it takes for the refund to appear in your account may depend on your bank or card issuer.

If more than 15 business days have passed since the refund was approved, you can contact us at info@stileliberoshop.it.