Refund policy

Returns and Refunds Policy

You have the right to request a return within 14 days of delivery of the last item in your order.

To be eligible for a return, the item must be returned in the same condition in which it was received: unworn, unused, with all tags attached, and in its original packaging.

Right of Withdrawal for European Union Customers

If the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days of delivery of the last item, for any reason and without having to provide an explanation.

To initiate a return or withdrawal request, you can:

•    log in to your customer account

•    or write to us at

info@stileliberoshop.it

Once the return has been authorized, you will need to arrange shipping on your own and send the package, at your own expense, to the following address:

STILE LIBERO
Via Vittorio Veneto, 2
58011 Capalbio (GR)
Italy

The customer is responsible for any loss or damage that occurs during the return shipment.

Items sent without a prior return request will not be accepted.

The customer is responsible for return shipping costs.

For orders with free shipping, the refund will cover the value of the returned products. Any shipping costs originally incurred by the seller may be withheld, if applicable, as indicated in this policy.

Non-Returnable Items

We do not accept returns for:

•    discounted or promotional items

•    gift cards

•    perishable goods

•    personalized or custom-made products

•    personal care products

If you have any questions about whether a specific item is eligible for return, please contact us at info@stileliberoshop.it.

Damage or Issues with Your Order

Please inspect your order upon delivery and contact us promptly if you encounter any of the following:

•    a defective item

•    a damaged item

•    the wrong item

This will allow us to assess the issue and find a solution.

Exchanges

If you’d like a different item, the quickest way is to return the item you received and place a new, separate order once the return has been accepted.

Refunds

After we’ve received and inspected your return, we’ll let you know if the refund has been approved.

If approved, the refund will be automatically processed to your original payment method within 14 days of receiving the returned merchandise. The actual time it takes for the refund to appear may depend on your bank or card issuer.

If more than 15 business days have passed since the return was approved, you can contact us at info@stileliberoshop.it.